1.If you still have any questions on the payment, Feel free to contact us.
2.To protect your interests,your payment will be temporarily held by Alibaba,and will not be released to us until you receive your order and are satisfied with it.
Shipping and Tax
1.We will send the items within 1-5 days once system confirms buyers payment.
2.The shipping cost does not include any import taxes,the buyers are responsible for customs duties.
3.We will refund buyers if buyers return the items within 15 days of buyers receipt of the items for any reason. However,the buyers should bear the return shipping freight and make sure that the items returned are in their original conditions.
4.If you want to get the item faster,please contact us to pay additional freight, we can offer you the following faster and cheaper shipping ways:UPS,DHL,Fedex,TNT,DEPX,EMS.Via these ways, you can get the item within about 5-7 business days.
In the following cases, returns accepted and the buyer pays return shipping fee; or keep the item and reach an agreement with the seller on the refund amount.
1. Items the buyer received is not as described.
(Note: due to the difference of display resolution and lightness, there may exist a tiny bit color difference in reality, which does not make any sense to the product itself; all the dimension information offered is manual measurement, it may cause an allowable error from 0.5-1cm. Thank you so much for your understanding.)
2. Items with any quality problem.
(Note: It’s almost impossible because of low quality as all the products we offer are of top quality at competitive price. No need to worry about that.)
3. What can i do if we get the broken bottle?
(Note: Show us the pictures, and we will send a new one for you!)
4. Is it possible for me to do bulk purchase in your store?
(Note: Yes. If you would like to do bulk purchase, you may contact with us to discuss about the wholesale price. We shall provide you a best price.)
Should you have any other questions, please feel free to contact us. Rosalind will always provide you with best service and product.
Your satisfaction is our motivation to move furthur.if you are happy with your purchase in our store.please kindly leave positive feedback.lf you have any problems ,we are always here standing behind our product and will follow your issue until it is solved.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Wiki My Home (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mywikihome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!